Patients
For anyone ordering medications for themselves or their family. Connect your assistant, sign in with your phone number and a one-time code on Famasi’s sign-in page, then ask in plain words. Your assistant only sees your own account and orders.
Order a medication
Say what you need. Your assistant finds it in the catalogue, asks which form and how many, and asks where to deliver. Your request goes to licensed pharmacies near that address, they send back offers with a price and delivery time, and you choose one. Nothing is ordered until you say yes.
You can order for someone else, such as a parent or child: give their delivery address and phone number.
Try:
- “I need amoxicillin 500mg. It was prescribed this morning. Can I get it today?”
- “Order one pack of my mum’s amlodipine 10mg to 5 Adelabu Street, Surulere.”
- “Which pharmacy offer delivers fastest?”
Compare prices
Ask what a medication costs across brands and strengths, or compare the offers pharmacies have made on your order. If your prescription names a brand, check with your pharmacist before switching.
Try:
- “Is there a cheaper amlodipine 10mg?”
- “Compare the offers on my last order.”
Pay
When you accept an offer, you get a secure card payment link. You can also pay straight from your Famasi wallet.
Try:
- “How much is in my Famasi wallet?”
- “Pay for this order from my wallet.”
Track an order
Try:
- “Where’s my order?”
- “Show my recent orders.”
Auto refill (coming soon)
After an order arrives, your assistant can offer to send it again every month, and check with you before each delivery so you can skip or change it.
Try:
- “Send my inhaler every month.”
Same-day refills for the family (coming soon)
If you and your family take regular medications that run out on different days, your assistant can line them up so everything arrives together, with one delivery a month.
Try:
- “Can my mum’s medications and mine arrive on the same day?”
Prescriptions
If you have a prescription, tell your assistant the medication, strength and how many you need. You can’t attach the prescription itself in the chat yet.
Delivery and fees
Famasi serves Nigeria, and you sign in with a Nigerian phone number. Each pharmacy’s offer shows what you’d pay, including delivery, and how long it will take. Choose the one that suits you.
If something goes wrong
- No offers: check the order’s status with your assistant, or try a different form or strength.
- Wrong, damaged or expired item: report it within 24 hours and keep the product sealed and properly stored. Famasi replaces it at no cost or refunds you.
- Late order: if it misses the delivery time shown at checkout and you no longer need it, you can ask for a refund.
- Item unavailable after you’ve paid: if Famasi can’t find it elsewhere, you get a full refund.
- Changing your mind: you can cancel before you pay. Once you’ve paid, a cancellation isn’t refunded unless one of the cases above applies.
To ask for a refund, email [email protected] with your order ID, what went wrong and photos where they help. Famasi reviews requests within 3 business days, and approved refunds take 5 to 10 business days. Delivery fees are only refunded if Famasi or its delivery partner was at fault. Read the full refund policy.
What it won’t do
Your assistant won’t diagnose, choose a dose or swap one medication for another. Ask a pharmacist or your doctor for that.